Job Description: This position will be responsible for tracking and assigning all site permanent and temporary duty (TDY) housing in a manner consistent with contract requirements and will report to the Housing Supervisor. The duties and responsibilities listed below are representative of the nature and level of work assigned and are not necessarily all inclusive.
The Housing Lead oversees the State Department housing operation; to include interacting with customers on daily basis, informing customers of policies/procedures during check-in/check-out procedures while providing professional and efficient customer service skills. Directs the efforts of staff engaged in janitorial and housekeeping logistical support activities. Has overall responsibility for ensuring work is accomplished in a timely and cost-effective manner. Ensures awareness and monitors employee compliance with all applicable company directives, policies, and procedures.
Ensures the housing work is conducted in a safe manner and in compliance with all current applicable regulations/publications, and operates in full compliance with Federal, State, Local and Installation regulations.
The Housing Lead is responsible for defining training requirements, developing employee skills, and promoting continuous improvement. Develops and implements performance standards and internal controls. The Lead is responsible for coordinating subordinate employee recruitment, selection and training, performance assessment, work assignments, salary, and recognition/disciplinary actions. He/she also directs the work of a diverse employee population assigned to the program. Provides keys and check-in/check-out documents to tenants; Assists tenants with lock-outs and other minor service issues; Maintains records related to occupancy, supply and office activity; is required to be aware of occupancy status in the managed units; Must become knowledgeable of reservation system, ensuring bookings are entered correctly; Handles furniture, linen or any other movement, and requests replacements as needed; Takes trouble/service calls for building maintenance and follows up on service orders with respective departments; Handles keys and insures compliance with key control procedures; Must adhere to all DOS and Company policies and regulations and SOPs;
Must be knowledgeable of all relevant safety standards related to area of responsibility; Is responsible for scheduling personnel, including shifts and rotations, to maintain acceptable levels of service at all times; Assigns tasks and establishes and enforces standards of conduct and performance in the work environment; Inspects and audits in process and completed work to ensure that completed work meets applicable codes and quality standards; Is responsible for managing tools and inventory to ensure proper accountability and adequate supply levels to meet routine operational needs, reasonable surges, and non-routine requests; Completes quantitative and qualitative reports, provides verbal and written input on policies, plans and procedures, and other administrative tasks. Must be able to read, write and speak English.
Minimum Acceptable Experience Level: 3 years of experience in customer service-related field or administrative field with intermediate level of Microsoft Office skills (mainly Outlook, Excel, and Word) in English. One year supervisory experience.
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