Job Description: This position will be responsible for tracking and assigning all site permanent and temporary duty (TDY) housing in a manner consistent with contract requirements. The duties and responsibilities listed below are representative of the nature and level of work assigned and are not necessarily all inclusive.
Interacts with customers on daily basis, informing customers of policies/procedures during check- in/check-out procedures using good customer service skills; provides keys and check- in/check-out documents to tenants; assists tenants with lockouts and other minor service issues, maintains records related to occupancy, supply, and office activity. The Housing Clerk is required to be aware of occupancy status in the managed units; must become knowledgeable of reservation system, ensuring bookings are entered correctly; handles furniture, linen or any other movement, and requests replacements as needed; takes trouble/service calls for building maintenance and follows up on service orders with respective departments; handles keys and makes sure that stays in compliance with key control procedures.
Minimum Acceptable Experience Level: 1-3 years of experience in customer service-related field or administrative field with intermediate level of Microsoft Office skills (mainly Outlook, Excel, and Word) in English.
